What we collect
When you message our WhatsApp number we receive your WhatsApp phone number and profile name, the messages you send us, and any locations you share. For deliveries we store pickup and drop-off locations, parcel details, recipient name and phone number, price and payment method. Riders additionally provide their full name, national ID number, motorbike details and operating area.
How we use it
Only to arrange and complete deliveries: matching customers with nearby riders, sharing the details each party needs (riders see exact addresses and recipient details only once assigned), sending status updates, handling support and preventing fraud.
Sharing
We share delivery details only between the customer, the assigned rider and our administrators. Messages are carried by WhatsApp (Meta). We do not sell your data.
Retention
Delivery records are kept for up to 24 months for accounting and dispute resolution, then deleted or anonymised.
Your rights
You can ask us to show, correct or delete your data at any time by messaging our WhatsApp number or contacting support. Reply STOP to stop receiving messages.
Contact
Message us on WhatsApp or call +263771534845.